Refund policy
Returns, Exchanges & Our Make-It-Right Promise
Every ChiTown Threads piece is printed to order just for you, and we stand behind every one. If something isn't right, tell us and we'll fix it. No hassle, no runaround.
Wrong fit? We'll exchange it.
If your shirt, crewneck, hoodie or kids' piece doesn't fit the way you hoped, message us within 30 days of delivery and we'll send you a different size at no cost. You don't need to mail anything back. Keep it, gift it or pass it along. One free size exchange per item.
Quality issue? We'll replace it.
If anything about the print or the product isn't up to our standard, such as a misprint, a flaw, colors that look wrong, or a print that cracks or peels with normal care, message us within 30 days of delivery with your order number and a photo. We'll send a free replacement right away, or a full refund if you'd rather.
Damaged in transit, lost or wrong item
- Damaged on arrival: send us a photo within 30 days and we'll ship a free replacement. No need to return the damaged item.
- Lost package: if tracking stalls or the carrier confirms it's lost, we'll replace it at no charge.
- Wrong item or size sent: we'll send the correct one free, right away.
Refunds
If a replacement or exchange can't solve the problem, we'll refund you in full to your original payment method. Refunds usually show within 5–10 business days.
Changed your mind?
Because each item is made to order, we can't accept returns for a change of mind. If you're unsure about size, message us before you order and we'll help you choose. Check the size guide on each product page too.
Order changes and cancellations
Need to change or cancel? Message us within 12 hours of ordering and we'll take care of it before your order goes into production.
How to reach us
Use our contact form with your order number (and a photo for damage or quality issues). A real person replies within 24 hours, usually much sooner. Outside the 30-day window? Reach out anyway. We'll always do our best to make it right.